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Intercontinental Singapore

Launch of the Signature Butler Service - for discerning Guest and Clients


Introduction

A luxury five-star hotel, with 403 guestrooms, set in the heart of a historic precinct, the InterContinental® Singapore is the flagship hotel of InterContinental Hotels Group in Singapore and winner of 2023 Best Hotel in Singapore by DestinAsian Readers' Choice Awards, 2022 Top 25 Luxury Hotels in Singapore by TripAdvisor and Singapore's Leading City Hotel 2022 by World Travel Awards.

Deeply rooted in the arts and cultural districts of Bugis and Bras Basah, the hotel is well-positioned in proximity to established historical enclaves including Arab Street and Kampong Glam, so it's super convenient and accessible. Located just minutes away from Marina Bay and the Central Business District, the hotel is a short 20 minutes’ drive from Singapore Changi Airport, and offers easy access to the rest of the city with the Bugis Mass Rapid Transit (MRT) train station situated just steps away. It is so convenient as the the adjoining Bugis Junction shopping mall (spanning over 200 retail and dining outlets) is just at its' doorstep.

Drawing on the city’s rich heritage and multi-faceted cultures inspired by the surrounding locale, the 403-guestroom hotel exudes a residential charm that harmoniously marries luxury and elegance with hints of locality. Comprising a Main Tower that suitably blends heritage-inspired furnishings with modern-day comforts, and a Heritage Wing which is distinctly reflective of the Peranakan culture, all rooms and suites incorporate a touch of historic charm, and this is immediately felt the moment you step through the main entrance of the hotel, to the rooms, the corridors, and various facilities within the hotel.


Signature Butler Service InterContinental Singapore’s signature butler service is available for guests of One-Bedroom Suites, Royal Suites, Ambassadors Suites and Presidential Suite. What is so incredible is the curated and personalized, end-to-end experience that comes with a pre-departure arrangement and information, to plan for my bespoke itinerary, evoking my senses, and a personalized guestroom experience at my suite.

The hotel stay at the lovely Intercontinental Singapore, commenced with a chauffeured pickup from my starting location at Marina Bay Sands; my driver, Yao De, was on-time and came with a lovely Ipad showcasing my name, of course! He was friendly, courteous and helpful and all it took was 7 minutes to my venue.


Upon arrival, I was greeted by the Head Butler Shirish (who has been taking my messages and making arrangements for me, 3 days before my arrival) along with my personal butler concierge Chia Yi, and together with her marketing colleague Zhi Yu and room division colleague Sushant, true feel of a Luxe VIP! I like that! The private butler service was a special one that just commenced recently; Shirish was earmarked from his many years of hospitality in Dubai to head the department, and he was already in contact with me 2 days before my arrival; my personal concierge Chia Yi had previous luxury butler experience so I knew that I would in good hands!

I was escorted to my room where I was welcomed by Azfar, another butler and served the welcome drink, the Intercontinental Tea with Sour Plum, so refreshing with a nice cool towel, which I consumed with delight, whilst being brought around on a tour of my one-bedroom suite (69 square metres - so spacious and pretty big), awesome curated welcome amenities, wine and branded toiletries, with a wonderful plethora of a welcome greeting card, fruit basket, yummy snacks and a lovely bottle of Kressmann Merlot 2021, whilst doing my simple and personalized room check-in and briefed on my itinerary by Chia Yi for my 3 days - 2 nights hotel stay, and a welcome message as well from the General Manager, Andreas Kraemer.

I noted the welcome pillow that was personally embroidered with our acronyms - nicely done - and so later, it was washed and ironed and given to me (so I can bring it home), and it was nicely presented in a tray, along with a gorgeous Peranakan-inspired name card holder, a passport holder and a lovely metallic-driven bookmark; so thoughtful the team from Intercontinental Singapore! The toiletries in the bathroom were amazing, and the scent on the bath gel, pleasant, and at turn-down, there were chocolates, a mist spray for the pillow, room and bedsheet and another eau de parfum roll-on from Maison 21G, packed in a pretty box and placed on the bed, along with a bedside mat, so thoughtful once again; Housekeeper Amy did an amazing job, by making sure that every fuss and every detail was accounted for, before handing over the room at each turn. Oooh, i love the plush bathmat outside the shower room, so fluffy, I almost wanted to buy it and bring it home!

Intercontinental Singapore has 14 different room types, so my category was the one-bedroom suite; a haven of penthouse living in my luxuriously-appointed that is situated on Level 16 (highest level) of the hotel. The suite is bursting with natural daylight from floor-to-ceiling windows, and feature a plush living room, a charming bedroom.


Throughout my stay, I had the convenience of easy level 1 parking status outside the main entrance of the hotel accorded to me, and when it was raining, Chia Yi came to pick me up with an umbrella, and always was on standby, attending to my every whim and fancy- truly characteristic of a luxurious top-notch butler service in every imaginable way!


Enhanced Club Intercontinental Experiences

The Private Butler stay comes with Club Floor Status "termed Club Intercontinental" so we had the privilege of dining at the Club level 2, for breakfast (which was a la carte by the Club menu) from 6:30am to 10:30am (so waking up late at 9:30am was perfectly alright), for tea time - from 3-5pm (with wonderful snacks, yummies, cheeses, fruits, nuts, ham and delectable pastries, puffs and scones, together with coffee, tea, juices, the full works, for evening cocktails time from 6-8pm, so lots to drinks from beer, wines, bubby, spirits, cocktails, along with cheese, nut, fruits, cakes, hot and cold snack platelets - just brilliant! Butler Kamlesh, was always present here, along with the Butler team, so I guessed I have met the entire Butler team, which is omnipresent and always great!

Club InterContinental is truly the hallmark of the holistic InterContinental experience and is simply packed with sophistication and tranquility. As a Club InterContinental guest, one gets to enjoy the privileges and indulgences at the Club interContinental Lounge, a private enclave reflecting the local heritage, in this case, the holistic peranakan feel from personalised pre-arrival arrangements to tailored in-hotel experiences

Cultural Immersion

Recognising the importance of embracing local culture and immersing guests in the vibrant heritage of the city, Club InterContinental guests are gifted an opportunity to don upon the Kebaya – a traditional outfit that is associated with the Chinese Peranakan community; as they embark on a guided heritage trail on a journey of discovery of Singapore’s insider heritage stories and cultural experiences. Club InterContinental guests may participate in activities throughout their stay including batik painting and tile- motif design workshops during their stay, as part of the Club InterContinental’s monthly programme of activities.

We wore a set of peranakan clothes and took lovely pictures with them all across the hotel, and they also have a tour that takes foreign private butler guests along a customized circuit around the neighbouring enclave, truly a hallmark of local Singapore peranakan hospitality!


As a valued Club InterContinental guest, I was also offered the following exclusive privileged facilities, amenities and conveniences, including:

  • Complimentary two (2) pieces of pressing per stay upon arrival

  • 20% discount on laundry services during stay.

  • Complimentary one 1-hour usage of meeting room at Club InterContinental Lounge per stay, subjected to availability (additional hour at $120+$)

  • 20% discount on à la carte food items in all F&B outlets (excluding Baker & Cook, Chikuyotei)

  • 10% discount on à la carte food items at Quaich Bar Wanderlust

  • Priority reservations at our food and beverage outlets

  • Complimentary local calls.

We complied with the appropriate dress code so as to preserve the ambience of the Club InterContinental Lounge, and we were allowed to bring up to 3 registered guests to the Lounge, so this was awesome, to bring my important visitors and business associates whilst I need to have an important meeting during my stay at the hotel.


EMS Wellness Indulgence

As part of the in-hotel experience, we also experienced an EMS gym training by our trainer Tim; InterPulse Fitness partnered with Intercontinental Singapore to offer an Electronic-Muscle-Stimulation (EMS) training program. Led by an international team of professional coaches and adopted by pro athletes, the training gave us a high-intensity, whole body workout using low-frequency electrical impulses to stimulate muscle groups often missed in conventional training sessions, and it was absolutely fun, and certainly a fantastic workout!

Held at the gym at InterContinentalSingapore, each EMS program is only 45 minutes but is equivalent to a four-hour-long workout while being gentle on your joints. The results are increased metabolism, strength and toning, weight loss and reduced fat, muscle gain and injury recovery, and we could feel the EMS pulses on our hands, thighs, ribs, stomach and back, truly rejuvenating, and a synthesized massage-fitness session, I call it! As the name denotes, EMS emits low-frequency impulses that reaches deeper muscle groups by contracting the muscles during the workout. EMS training is very safe since the electrical impulses are in a low frequency zone and not harmful to any organs. We felt improvement in our overall health, fitness level and overall wellbeing at the completion of our EMS training.


The hotel has an outdoor swimming pool located on the Roof Garden, Palms Champagne and Pool Bar serving snacks and refreshing cocktails and a 24-hour fitness centre, inclusive of Yoga Quiet Room, Yoga/Pilates instructors and Personal Trainers upon request and Sauna.

With the establishment of the signature Butler Service, the Club InterContinental experience has truly set the benchmark for a butler service standard in Singapore; it truly blew my mind and made me crave for more, super unforgettable and awesome lovely memories, so much comfort, so spoilt! The entire experience absolutely embodies the epitome of luxury hospitality, caters to people like myself, having lived and worked across many cities in Asia Pacific and Europe, and befits my modern and discerning lifestyle where an immersive and deep hospitality experience becomes an innate nature of myself! Truly an unrivaled experience and amongst the very best in Asia Pacific!


Visit singapore.intercontinental.com/signature-butler-service for the comprehensive set of services and experiences provided by their dedicated Butler team.


Contact:

Intercontinental Singapore

80 Middle Road Singapore 188966


Email: singapore@ihg.com

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